Refund Policy
- Eligibility: Refunds are available for failed transactions, unauthorized payments, or disputed charges.
- Request Process: To initiate a refund, please contact our dedicated customer support team at info@innovantitsolutions.in.
- Processing Time: Refunds are typically processed within 5 business days upon receipt of the refund request.
- Credit Time: Once the refund is processed, the credited amount may take 5–10 business days to reflect in the customer's account, depending on the bank or payment provider.
- Processing Fee: A refund processing fee of 5% may be applicable in certain cases.
- Payment Method: Refunds will be credited back to the original payment method used for the transaction.
- Time Limit: Refunds may be refused if the transaction is deemed valid or if the request is made after 30 days from the transaction date.
- Support: For any issues or inquiries related to refunds, kindly reach out to our customer support team for assistance.
- Policy Changes: Please note that this refund policy is subject to change. Last updated: 08-May-2024.
Terms and Conditions
Welcome to our payment gateway service. By using our services, you agree to comply with the following terms and conditions:
- Eligibility: You must be of legal age and capacity to use our payment gateway.
- Service Description: Our payment gateway facilitates online transactions and payments for goods and services.
- Registration and Account: Users must register an account to use our services. You are responsible for maintaining account security.
- Payment Terms: We accept various payment methods. Transaction fees may apply as per our pricing policy.
- Refund and Cancellation: Refunds are subject to our refund policy. Cancellations may be allowed under certain conditions.
- User Responsibilities: Users agree not to engage in fraudulent or prohibited activities while using our payment gateway.
- Privacy Policy: Your privacy is important to us. Please refer to our privacy policy for details on data handling.
- Liability and Disclaimers: We are not liable for service interruptions or errors. No warranties or guarantees are provided.
- Termination: We reserve the right to terminate accounts for violation of terms and conditions.
- Governing Law: These terms are governed by the laws of Shivamogga, Karnataka.
- Updates to Terms: Terms and conditions may be updated. Users will be notified of changes.
By using our payment gateway, you agree to these terms and conditions. For questions or concerns, please contact us at [contact information].
Last updated: 08-05-2024.
Privacy Policy
This privacy policy outlines how we collect, use, and protect your personal information when you use our payment gateway service. By using our service, you agree to the terms of this policy.
- Information We Collect:
- Personal information such as name, email address, and payment details when you register an account or make a transaction.
- Usage information including IP address, device type, and browser details when you access our service.
- How We Use Your Information:
- To process payments and provide our services to you.
- To communicate with you about transactions, account updates, and promotional offers.
- To improve our services, enhance security, and prevent fraud.
- Information Sharing:
- We may share your information with trusted third-party service providers to facilitate payments and improve our services.
- We do not sell, trade, or rent your personal information to third parties for marketing purposes.
- Security Measures:
- We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.
- Your account is protected by a password. Please keep your password confidential and do not share it with others.
- Cookies and Tracking Technologies:
- We use cookies and similar technologies to enhance your user experience and analyze usage patterns.
- You can manage cookie preferences through your browser settings.
- Updates to Privacy Policy:
- We reserve the right to update this privacy policy as needed. Updates will be communicated to users via email or by posting a notice on our website.
If you have any questions or concerns about our privacy practices, please contact us at info@innovantitsolutions.in.
Last updated: 08-05-2024.
